Privacy Notice
Estemel provides Estemel and is the data controller for the personal data described below.
Who we are
Estemel decides how personal data in the service is processed and is therefore the controller. Contact us at support@estemel.com.
Personal data we collect
- Account data: name, email address, login credentials, business name, trade, country and language.
- Business data: pricing rules, tax settings, branding, quotes, quote versions and follow-up history.
- Customer data you enter: your customer's name, email, phone, address and job details.
- Job inputs: text descriptions, voice notes and photos you or your customers submit for quoting.
- Support messages you send us.
- Usage and technical data: pages viewed, feature events, device identifiers, IP address and error logs.
Why we use it and on what basis
- To create your account and provide the service — performance of our contract with you.
- To generate quotes: job inputs are sent to our AI provider to extract job details. Prices are always calculated from your own pricing rules, never invented by the model — performance of our contract.
- To send quotes and follow-up messages to the customers you choose — performance of our contract.
- To keep the service secure and prevent fraud or abuse — our legitimate interests.
- To improve the product and fix errors using aggregated usage data — our legitimate interests.
- To send product or marketing emails — consent, which you can withdraw at any time.
- To meet accounting, tax and legal obligations — legal obligation.
Who we share it with
- Service providers who host and run the platform, including cloud hosting, database, email delivery and AI model providers, acting on our instructions.
- Stripe, our payment processor, for card payments, subscription management, invoicing, fraud prevention and tax compliance.
- Professional advisers such as legal and accounting firms where needed.
- Authorities where we are required to disclose data by law.
International transfers
Some providers process data outside the UK and EEA. Where that happens we rely on adequacy decisions or Standard Contractual Clauses together with appropriate technical safeguards.
How long we keep it
Account, quote and customer records are kept while your account is active and for up to 24 months after closure, unless a longer period is required for tax or legal reasons. After that, data is deleted or anonymised. You can delete individual quotes and customers at any time.
Your rights
- Access, correct, delete, restrict or port your personal data, and object to processing based on legitimate interests.
- Withdraw consent to marketing emails at any time.
- Exercise any of these by emailing support@estemel.com; we respond within one month.
- If you are in the UK or EEA you can also complain to your data protection supervisory authority.
Security
Data is encrypted in transit and at rest, access is restricted to authorised personnel, and every business's records are isolated by row-level database policies so one account can never read another's quotes or customers.
Cookies
- Essential cookies keep you signed in and remember the country you selected. These are required for the service to work.
- We use privacy-friendly product analytics to count feature usage; we do not run advertising or cross-site tracking cookies.
- You can clear or block cookies in your browser settings, though signing in will not work without essential cookies.