Terms & Conditions

Who you are contracting with

By creating an account or continuing to use the service you agree to these terms. You confirm you are of legal age and, if you sign up on behalf of a business, that you have authority to bind it.

What the service does

Estemel turns voice notes, text and photos into priced quotes for trade work using your own pricing rules, and helps you send, track and follow up those quotes.

Your account and your pricing

• You are responsible for the accuracy of your pricing rules, tax settings and business details.
• You must review every quote and estimate before sending it to a customer. Quotes you send are your commercial commitment, not ours.
• Keep your login credentials confidential; you are responsible for activity under your account.
• Provide accurate account information and keep it up to date.

AI outputs and accuracy

• AI is used to understand job descriptions, photos and voice notes, and to draft wording. Prices are always calculated from the pricing rules you configure — the model does not set your prices.
• AI outputs can be incomplete or inaccurate. They are drafts for a qualified professional to check, not professional, legal, tax or safety advice.
• You are responsible for the inputs you submit, for having the rights to any content or photos you upload, and for how you use the outputs.
• We may filter, refuse or remove content and suspend accounts where content is unlawful, infringing or abusive. Rights holders can contact us at support@estemel.com to request a takedown; repeat infringement leads to account termination.

Acceptable use

• No unlawful use, fraud, spam or unsolicited messaging through the service.
• No infringement of intellectual property or other rights.
• No interference with the security of the service: malware, probing, scraping or circumventing plan limits.
• Do not quote or carry out work you are not qualified or licensed to perform.
• No reverse engineering, resale or redistribution of the service.

Intellectual property

Estemel retains all rights in the service, its software, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service within your selected plan. You keep ownership of your business data, quotes and customer content, and grant us a limited licence to host and process it solely to provide the service.

Free quotes, plans and payment

• New accounts include five free quotes. Continued use requires an active subscription on a plan available in your market.
• Subscriptions renew monthly until cancelled. You can upgrade, downgrade or cancel at any time from Billing in your account.
• Payments are taken by card through our payment processor, Stripe. Prices exclude tax, which is added at checkout where applicable.
• Refunds follow our refund policy, which offers a 30-day money-back guarantee.

Payments

Payments are processed securely by Stripe. Card details are handled by Stripe and never stored by Estemel. Sales tax or VAT is calculated and collected at checkout where applicable.

Service level and warranties

We work to keep Estemel available and accurate but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are excluded.

Liability

• Our aggregate liability is limited to the fees you paid in the 12 months before the claim.
• We are not liable for indirect or consequential loss, including lost profits, lost data or goodwill.
• Nothing in these terms excludes liability for fraud, death or personal injury where the law does not permit exclusion.
• You indemnify us against claims arising from your content, your unlawful use of the service or your breach of these terms.

Suspension and termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated policy violations. On termination you can export your quotes and customer data for 30 days, after which records may be deleted.

General

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. You may not assign these terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. Questions: support@estemel.com.