Refund & Cancellation Policy

30-day money-back guarantee

If Estemel isn't right for your business, request a full refund within 30 days of your order date and we will refund that payment.

How to request a refund

• Open Billing, choose Payment details, and cancel or view your invoices there.
• Or email support@estemel.com with the email address you paid with and we will process your refund.
• Refunds are returned to the original payment method, normally within 5–10 business days.

Cancelling your subscription

• Cancel any time from Billing in your account — no phone call, no email required.
• Your plan stays active until the end of the period you have already paid for, then the account returns to the free tier.
• Your quotes, customers and pricing rules remain available to view and export after cancelling.

Renewals

Subscriptions renew monthly until cancelled. If a renewal charge was unexpected, contact us and we will look at it with the same money-back guarantee in mind.